Continuous Support & Optimization Packages

Fill out the form below to download a breakdown of included services and pricing for The C2 Group's Continuous Support and Optimization packages:

How is monthly web support valuable to my business?

For many organizations, your web presence is your primary marketing channel. When your entire marketing, lead generation, and customer engagement platform is digital – you can’t afford for it to be insecure, unstable or unresponsive. Continuous Support and Optimization agreements provide reactive and proactive support and maintenance services to regularly improve your website or application performance and optimize the user experience.

What does each continuous support contract come with?

Clear response times

All packages include clear response times and expectations for resolution of business-critical website issues.

Continuous delivery

We manage and maintain your backlog of enhancements to ensure regular process, delivery, and improvement.

Predictable budgeting

Retainers provide capacity that is never exceeded without client approval and flexible options for extended support.

In-demand expertise

Agreements include access to a full cross-functional team including UX design, web development, and more.

Discounted pricing

Continuous Support and Optimization agreements provide a discount on our standard agency project rate.

Management transparency

Our "no surprises" approach includes regular status meetings, reporting, and honest communication.

How does C2's agreement compare to...

Other outsourced or offshore partners?

While we may be remote, we believe our team works best when we can act as an extension of yours. We see every client relationship as a partnership and an opportunity to get to know your business better. This allows us to be better at what we do, which is enable your business to thrive online and drive bottom line results.

Hiring or staffing in-house?

Hiring full-time employees to fill gaps in your team's skillset can be costly between on-boarding, employee benefits, equipment, and more. Our agreements provide access to a pool of trained Software Engineers and Web Developers, System Administrators, Business Analysts, and User Experience Designers to manage, maintain and optimize your web needs.

Support & Optimization packages at a glance:

Bronze

Confidently cover monthly reporting. Basics for site monitoring, maintenance, and performance.

  • Starting at 30 hours a month
  • Dedicated project manager
  • Performance monitoring
    i
    Get performance reports and remediation, plus essential security updates.
  • Essential security updates
  • Compliance testing & remediation

Silver

Kick your web presence up a notch.
Routine maintenance plus new functionality enhancements.

  • Starting at 40 hours a month
  • Everything in Bronze
  • Ux & visual design services
  • Functionality enhancements
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    Optimizations to functionality make for a greater business user and site visitor experience.
  • Prioritized support

Gold

Give your teams the time to focus. Priority support and full webmaster and consultative services.

  • Starting at 50 hours a month
  • Everything in Bronze & Silver
  • Business analyst services
  • Webmaster support
  • Consultative support
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    As your biggest advocates, we are here to help shape a better future for your brand online.

Custom

A dedicated extension of your team.
A package custom built to fit your unique needs and specific goals.

  • Contact C2 for a quote
  • Everything in Bronze, Silver & Gold
  • Exclusively assigned team
  • Quarterly roadmap assessments
  • Cloud hosting
    i
    Interested in offloading additional IT tasks? We've got just the team for you.
COMMON QUESTIONS

Let's put your mind at ease.

Still have questions about C2's Continuous Support and Optimization packages? Get in touch.
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Whether you have a question, want to partner on a project, are looking for a job (we're always on the lookout for great talent), or just want to say "hi"...

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