VECTOR Managed Services
Move the roadmap.
Not the ticket queue.
Not the ticket queue.
VECTOR is managed services reimagined around outcomes — an embedded team that carries your roadmap forward, clears the constraints slowing you down, and builds your team's capability as you go.
What it is
A retainer built for velocity.
Most retainers start with a queue: what broke, what's next, and how many hours are left.
VECTOR starts with your roadmap. Each quarter, we focus the work on the outcomes that matter most to you and the constraints standing in your way — then bring the right mix of strategy, engineering, UX, experimentation, automation, and enablement to move them forward.
The result? An operating rhythm that makes your digital team more capable, more responsive, and faster over time.Most retainers start with a queue: what broke, what's next, and how many hours are left.
Who it's for
You don't need more hands. You need a team that moves you forward.
Your roadmap keeps losing to the urgent.
You know where you want to go, but day-to-day demands keep pushing strategic priorities down the list. You need a team that can protect the roadmap and turn it into shipped work.
Your needs keep changing. Your org chart can't.
One quarter the constraint is engineering. The next it's UX, experimentation, analytics, or AI. You need access to the right expertise without building every capability in-house.
You've invested in digital. Now you need to keep advancing it.
Launch isn't the finish line. You need the strategy, cadence, and expertise to keep improving the experience — and strengthen your own team's capability as you go.
A different kind of retainer
The difference, plainly
The typical agency retainer is a ticket queue with a monthly invoice. Things break, things get fixed, and a year later your team moves exactly as fast as it did before.
A typical support retainer
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Reactive optimization — the estate gets maintained, not advanced
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Success measured in service levels — response times, tickets closed
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Dependency on the partner's expertise, year after year
Vector
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Capability-building — the operation itself gets faster
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Success measured in business outcomes — movement up the velocity curve
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Your team's capability increasing, quarter after quarter
Built to be owned by your team, not rented from ours. Every engagement transfers capability — templates, automation, governance, skills — so velocity survives us.
One roadmap.
Flexible expertise.
Flexible expertise.
With VECTOR, we meet you where you are — whether that's Stalled on a legacy platform or Steady and ready to accelerate. Whatever is constraining your velocity sets the quarter's work. As the constraint moves, the expertise reshapes. The climb stays constant.
Platform & CMS engineering
Optimizely and modern DXP development, upgrades, integrations, and technical-health remediation — your stack built to adapt.
UX & design
Design systems, UX improvements, and conversion-focused refinements, shipped inside the sprint cadence.
Content operations
Structured content, reusable components, and publishing workflows — pages that assemble instead of starting from scratch.
Experimentation & personalization
A/B testing, personalization, and conversion optimization. Decisions made by evidence, not opinion.
Analytics & measurement
Measurement plans, dashboards, and reporting that change what ships next.
Automation & governed AI
Automation and AI adoption where governance has earned it — velocity, not risk.
Accessibility & performance
WCAG compliance, Core Web Vitals, and performance as ongoing discipline, not annual scramble.
Team enablement
Training, documentation, and coaching that transfer capability, so velocity survives us.
How it works
Speed, with direction. That's a vector.
Working faster in the wrong direction is just expensive. VECTOR pairs speed with direction — six moves, run on a cadence your leadership can see.
V
Vision
Where you're going — business problem, priorities, outcomes.
E
Evaluate
Where you are — placed on the curve, roadmap validated.
C
Construct
The foundation — built, tested, and demoed in two-week cycles.
T
Tune
Testing & personalization — priorities confirmed every sprint.
O
Orchestrate
Automation, integration & governed AI — plugged in where they increase velocity.
R
Ramp
The managed cadence — re-prioritized every quarter so gains compound.
Where the quarter starts depends on where you are. Stalled on a legacy platform? Work starts at Construct, clearing the technical constraint. Steady and capped? It starts at Tune, turning reliability into acceleration. Just modernized? It starts at Ramp, compounding the investment before it decays.
A cadence that compounds velocity from Sprint 1
2-week cycles
Working software ships from the first sprint. Momentum starts immediately, and demos keep it honest.
Monthly checkpoints
Roadmap health, tradeoffs, and adoption — confirmed with you, not around you.
Quarterly re-prioritization
The roadmap resets against the next constraint, so the climb continues instead of plateauing.
“We were transparent with C2: we wanted to build something together, but we didn't want to be tethered to an agency long-term. And that's where we got. We don't need that support as much anymore. I would recommend them to anyone.”
VP of Global Digital Marketing
Recent Work
Velocity, built with teams like yours.
Education · Cloud & UX
Alamo Colleges District
Responsive redesign and managed cloud hosting — a lift in mobile engagement and site performance.
Education · Personalization
Prince George's County Public Schools
A redesigned, personalized experience on Optimizely — built to keep improving after launch.
Professional services · Replatform
Crisis Prevention Institute
A redesign and replatform for a clearer mission and an intuitive flow — shipped on a modern foundation.
The first step
Every climb starts with a roadmap.
Where you sit on the curve, what's constraining your velocity, and the roadmap VECTOR then runs. Fixed scope, fixed fee, three to four weeks.
COMMON QUESTIONS
Straight answers.
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How is VECTOR different from a typical support retainer?
A support retainer maintains the estate: things break, things get fixed, and a year later your team moves exactly as fast. VECTOR is roadmap-driven — prioritized against what's constraining your velocity, re-set every quarter, and measured in movement up the curve rather than hours consumed. And it's built to transfer capability to your team, not accumulate dependency on ours.
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Do you still handle urgent issues and break-fix?
Yes. Production issues get clear response expectations in every engagement — keeping the lights on is the floor. With VECTOR it's the floor, not the deliverable: the retainer's job is the roadmap.
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What platforms do you support?
Any modern CMS or DXP. C2 works daily in Optimizely — fifteen years a partner, Platinum today — and supports design, front-end, and back-end development across modern platforms. If the platform itself is the constraint, the roadmap will say so.
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How do we get started?
With the Velocity Assessment: a fixed-scope, fixed-fee diagnostic over three to four weeks that places you on the curve and produces the roadmap VECTOR then runs. Your first sprint starts with evidence, not guesses — and the assessment fee is credited toward a VECTOR engagement.
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What does VECTOR cost?
A fixed, predictable monthly commitment, sized to your roadmap in the assessment readout and confirmed before the first sprint. No hour-counting, no surprise invoices — and it's re-confirmed at every quarterly re-prioritization.
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Looking for C2's Continuous Support & Optimization?
You found it. CSO has grown into VECTOR: same team, same response discipline, now organized around a roadmap that moves you up the curve instead of a backlog that keeps you where you are. Current CSO clients: your account team can walk you through what's new.
Let's find what's constraining your velocity.
Fixed scope, fixed fee, three to four weeks — and a roadmap you own either way.