Continuous Support & Optimization

A full-service agency with an in-house feel.

Flexibility and support you need, when you need it.

Top digital talent can be hard to find, slow to onboard, and expensive to a business' bottom line. Strategic partnerships are a great way to augment internal capacity and amplify your team's skillset while controlling costs and getting more work done, faster.

Our agency-as-a-service model provides monthly retainer support and access to skills that span the web development lifecycle in service to continuously improving digital performance and customer experience, including UX design, development, consulting and more.

Flexibility and support you need, when you need it.

Top digital talent can be hard to find, slow to onboard, and expensive to a business' bottom line. Strategic partnerships are a great way to augment internal capacity and amplify your team's skillset while controlling costs and getting more work done, faster.

Our agency-as-a-service model provides monthly retainer support and access to skills that span the web development lifecycle in service to continuously improving digital performance and customer experience, including UX design, development, consulting and more.

1     Continuous Support & Optimization

Increased Productivity

We lighten your load with dedicated capacity to oversee your web backlog and ensure regular updates and improvements.

Increased Productivity

We lighten your load with dedicated capacity to
oversee your web backlog and ensure regular
updates and improvements.

In-demand Expertise

You'll have access to your own internal agency of digital experts across UX design, web development, and more.

In-demand Expertise

You'll have access to your own internal agency of digital experts across UX design, web development, and more.

Predictable Budgeting

One flat, monthly commitment for support, maintenance, and optimization of your web properties.

Predictable Budgeting

One flat, monthly commitment for support, maintenance, and optimization of your web properties.

Management Transparency

Meet regularly with a dedicated account manager to review progress, metrics, and discuss recommendations.

Management Transparency

Meet regularly with a dedicated account manager to review progress, metrics, and discuss recommendations.

Clear Response Times

All packages include clear response times and expectations for resolution of any critical web issues.

Clear Response Times

All packages include clear response times and expectations for resolution of any critical web issues.

Discounted Pricing

Receive a discount on our standard agency rate for any package with a 12-month commitment.

Discounted Pricing

Receive a discount on our standard agency rate for any package with a 12-month commitment.

2    Our Packages
standard

40 Hours

Client Status Meetings

Web Backlog Management

Performance Testing & Reporting

Bug and Issue Fixes

UX and Visual Design Services

Performance Optimizations

Basic Monitoring

CI/CD Pipeline

Code Management

Site Recovery

QA & Regression testing

plus

50 Hours

Everything in standard, +

Broken URL Scanning

Digital Strategy Consulting

ADA/WCAG Compliance Scanning

ADA/WCAG Remediation

DevOps Support/Consulting

premium

60 Hours

Everything in standard and plus, +

CMS Training & Adoption

Best Practice Development Coaching

Minor CMS Upgrades

Prioritized Development Support

Automated testing

Web Experimentation (A/B Testing)

UX Audit/Strategy

Enterprise

100 Hours

Everything in premium, +

Keyword strategy/Organic SEO

On-demand modular training

Measurement plan/KPI Dashboards

3     FAQ
common questions

Let's put your mind at ease.

How much does an agreement cost?

We offer different tiers of support based on your organization's unique needs. Fill out the form above to download our pricing and information guide to get a full comparison of web support plans.

How long is each agreement? Can I cancel at any time?

Each support agreement includes a 12-month term, with the ability to auto-renew. Your dedicated account manager will regularly meet and review usage and priorities with you to ensure you have the web support package best fit for your needs. If you're not happy, you can cancel with written notice.

What limitations exist within each agreement?

Our support agreements are intended for regular maintenance, enhancements, upgrades, and optimization of web properties. Depending on your package, larger feature requests and enhancements may be supported. We will always work with you to shape and size requests appropriately. Terms and conditions may apply.

Does The C2 Group support my platform?

We can support design, front-end, and back-end development for any CMS or Ecommerce platform. Beyond a specific system, proactive monitoring and recommendations provide additional value and digital leadership.

Still have questions about C2's Continuous Support and Optimization packages?

Get in touch ->
4   Our Work

Our work

Relevant work

As a business that uses its site as a primary marketing tool, Crisis Prevention Institute (CPI) identified a need for a user experience that more clearly presented its mission and had an intuitive user flow. To achieve this, they partnered with The C2 Group to engage in a redesign and replatforming project.

The C2 Group partnered with Davenport University for a web accessibility audit on its LMS system to evaluate how well it supports the needs of users with visual, hearing, motor, and cognitive impairments.

As one of the nation’s 25 largest school districts, PGCPS teamed up with The C2 Group to rollout a redesigned and personalized PGCPS.org website experience on the Optimizely (Episerver) platform for students, staff, families, and the community.

Responsive redesign and managed cloud hosting lead to a lift in mobile engagement and site performance for Alamo Colleges.

Chefs partnered with C2 to build a world-class experience that provides a more intuitive and engaging shopping experience to customers while enabling internal teams to develop an evolving brand and business model through digital channels.

ACCO Brands, an almost $2 billion dollar supplier of branded academic, consumer and business products, sought to increase revenue and streamline its online shopping experience through a unified content and commerce solution that could scale to support more than 20 market-leading brands.

CommScope partnered with The C2 Group to develop a search-driven user experience consolidating three brands into one unified experience on Optimizely (Episerver) Digital Experience Cloud (DXC).

The C2 Group partnered with The City of Gresham, Oregon to continue to evolve and enhance the web property with ongoing UX, .NET development, CMS, and DevOps support.

The C2 Group partnered with Moody Publishers for a redesign on the Optimizely (Episerver) Commerce platform to provide a cohesive, one-stop shopping experience across multiple devices.

5    By The Numbers

Case Study:
ACCO Brands

2K

Average Tickets Closed / Year

200

Average Production Deployments / Year

0

Average Production Deployment Rollbacks / Year

6    Our Team

Meet The Team

Meet our CSO team: your solution to the challenges of sourcing top digital talent. Offering support across the web development lifecycle, from UX design, digital marketing to consulting.