ACCO Brands

Experience-driven commerce at scale.

Premium brands deserve premium experiences. ACCO and C2 partnered to create Helix, a program for managing this large-scale content and commerce rollout on Episerver.

The Challenge.

ACCO sought to increase and retain revenue through the creation of end user-focused digital experiences, build for scale and expansion across brands, and leverage powerful brand content and storytelling with an optimized product experience.

Digital tools and technologies have fundamentally altered how consumers research and make their purchase decisions. For ACCO Brands, its ecosystem of dissimilar and aging tools, redundant brand and product websites, and isolated data didn't support users during their buying journeys. With a large audience of B2B buyers, these users lacked common and expected features, such as creating an account, viewing account-based pricing, seeing purchase history, and more. Modernizing and simplifying how the organization managed core business functions was just one part of the equation. Bespoke, one-off commerce implementations can spend months in development and require significant capital investment. How could the solution be built to scale across brands, control spend, and promote speed to market?

The Solution.

Helix.

Premium brands deserve premium experiences. ACCO and C2 partnered to create Helix, a program for managing this large-scale content and commerce rollout. Playing off the shape of DNA, or genetic code, Helix leverages template, block, and integration reuse in a way that is easily shared and scaled across brands. The selected platform, Episerver, provided ACCO an opportunity to simplify its technology ecosystem by uniting content and commerce management under one roof. Leveraging UX and design best practices, Helix provides a system to quickly and easily style and launch additional brand sites on a market-leading platform with minimal development.

Highlights:
  • Seven brand launches within the last year; a fully integrated commerce solution can be handed off in as soon as 60 days
  • Initial planning sprint to solidify UX and technical requirements
  • Consolidates multiple brand web properties and platforms into one content and commerce solution, built on Episerver
  • Shared, reusable code base, including templates, blocks, and integrations to reduce scope and increase scale and speed to market
  • Design system, style libraries, and Atomic Design
  • Optimized product pages and checkout process
  • Web project ran in parallel to SAP & ERP implementations
  • Integrations with PIM, ERP, payment gateway, fraud protection, tax, transactional email, and user-generated content
  • Recent rollout of B2B capabilities

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