Episerver’s continuous release cycle provides new features and bug fixes on a bi-weekly cadence. Each month, C2 will aggregate and highlight some of the bigger updates to Epi software. To learn more, or if you have specific questions, you can contact The C2 Group, an Episerver Gold Partner, here.
In Episerver Commerce, several improvements made to the CSR Order Management tool enable Epi business users to provide a more seamless customer experience with the following updates:
Create Exchange Orders
Fixed in: EPiServer.Commerce 13.19.0 [ID: COM-10074]
Service representatives can now create exchange orders for customers, regardless of if you have received the returned item.
Create New Purchase Orders
Fixed in: EPiServer.Commerce 13.19.0 [ID: COM-10224]
Customer service representatives can now create purchase orders on behalf of a customer. For example, a customer calls on the phone and places an order.
Search Customer Information within Order Management
Fixed in: EPiServer.Commerce 13.19.0 [ID: COM-10538]
You can now search to view and search customer information, such as customer name, email or order number to find orders, carts, and payment plan details. This is a large improvement over the previous search capabilities and will allow your team to more quickly service your customers.
Updated UI for Orders List
Fixed in: EPiServer.Commerce 13.19.0 [ID: COM-11219]
Episerver has made a series of minor updates to the Order List user interface that help improve the speed and usability of the tool.