Episerver Release Notes - May 2020

Episerver's May 2020 release notes focus on Commerce CSR Order Management tool updates that enable service representatives to provide more seamless customer experiences.
by 
David Korff, David Fewless

Episerver’s continuous release cycle provides new features and bug fixes on a bi-weekly cadence. Each month, C2 will aggregate and highlight some of the bigger updates to Epi software. To learn more, or if you have specific questions, you can contact The C2 Group, an Episerver Gold Partner, here.

Enhancements to Epi’s CSR Order Management Tool

In Episerver Commerce, several improvements made to the CSR Order Management tool enable Epi business users to provide a more seamless customer experience with the following updates:

Create Exchange Orders

Fixed in: EPiServer.Commerce 13.19.0 [ID: COM-10074]

Service representatives can now create exchange orders for customers, regardless of if you have received the returned item.

Create New Purchase Orders

Fixed in: EPiServer.Commerce 13.19.0 [ID: COM-10224]

Customer service representatives can now create purchase orders on behalf of a customer. For example, a customer calls on the phone and places an order.

Search Customer Information within Order Management

Fixed in: EPiServer.Commerce 13.19.0 [ID: COM-10538]

You can now search to view and search customer information, such as customer name, email or order number to find orders, carts, and payment plan details. This is a large improvement over the previous search capabilities and will allow your team to more quickly service your customers.

Searching for customer information in Commerce Order Management (Source: Episerver).

Updated UI for Orders List

Fixed in: EPiServer.Commerce 13.19.0 [ID: COM-11219]

Episerver has made a series of minor updates to the Order List user interface that help improve the speed and usability of the tool.

Subscribe for monthly insights right to your inbox.

Related Blogs