A Decade of Partnership in Web Management & Enhancement
City of Gresham
The Value
For over ten years, C2 has served as the City of Gresham's dedicated web partner, extending their digital team's capabilities and providing specialized expertise. Our collaboration allows Gresham to focus on critical content while we handle the complexities of web standards, security, and performance. We’ve significantly improved their website's accessibility, achieving over 90% WCAG AA compliance from an initial standing of only 60%.This ongoing partnership is a cost-effective solution ensuring their valuable public information remains online and accessible.
200%
Increase in organic traffic to the site

The Challenge
The City of Gresham, like many municipal entities, operates with an IT department primarily dedicated to critical infrastructure, lacking the specialized, comprehensive resources required to meticulously manage and continuously enhance its public-facing web properties. This structural reality created a distinct need for external, expert support to ensure the City's website remained perpetually current with the rapid evolution of web standards—encompassing user experience (UX), cybersecurity, digital accessibility, and performance.
Without a dedicated, proactive web partner, Gresham faced significant operational risks, including the potential for outdated technology, critical compliance gaps (particularly concerning WCAG accessibility requirements), and a diminished capacity to implement essential new features vital for effectively serving its diverse citizenry. Their pain points led to the demand for a reliable, seasoned partner capable of proactively overseeing their digital assets and strategically responding to the ever-increasing demands of the modern digital landscape.

The Outcome
The C2 Group solidified a long-term partnership with the City of Gresham, seamlessly integrating our expertise as a direct extension of their municipal team. We provide continuous, comprehensive web management and strategic enhancement services, ensuring the City's digital properties remain state-of-the-art, highly functional, and citizen-centric. Our efforts have included:
- Continuous Support & Optimization (CSO): We deliver consistent and timely bug fixes, proactively create new page and block templates to expand content capabilities, and provide ongoing, specialized training on CMS 12 post-upgrade, empowering Gresham's content administrators.
- Custom Tool Development for Operational Efficiency: We engineer specialized features that directly enhance City operations and citizen services. Key examples include the development of an SDC (Standard Details & Construction) Calculator for precise estimation of construction work on city properties, an intuitive media gallery for photos and video assets, and an advanced events calendar with sophisticated scheduling options to keep the community informed.
- Enhancing Administrative Workflows: Our team develops custom administrative tools and generates bespoke content and asset reports. These innovations significantly streamline Gresham's internal processes, providing greater control and efficiency in managing their digital assets and content.
- Aggressive Accessibility Enhancement: We provide regular, detailed accessibility reports and execute targeted remediation efforts. This proactive commitment has been instrumental in dramatically improving Gresham's WCAG AA compliance from 60% to over 90%, ensuring equitable access to public information for all citizens.
This holistic and deeply integrated partnership allows Gresham's dedicated team members to confidently concentrate on their core mission of serving the community through impactful content, secure in the knowledge that their vital website is professionally managed, continuously optimized, and constantly evolving to meet future demands.
