Wisconsin Housing and Economic Development Authority

Connecting users with a better quality of life.

The C2 Group partnered with WHEDA on a website redesign aimed at better serving its diverse audiences and enhancing user experience.

The Challenge.

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For more than 40 years, the Wisconsin Housing and Economic Development Authority (WHEDA) has filled a vital role in stimulating Wisconsin’s economy. WHEDA strives to improve the quality of life for residents by providing affordable housing and business financing products. With a wealth of content related to products, services, and resources, WHEDA engaged The C2 Group on a redesign aimed at better serving its diverse audiences and enhancing user experience. The results speak for themselves: site traffic has increased 10-fold while mobile usage has also increased considerably since launch.

Providing intuitive experiences to better serve diverse audiences.

As a significant contributor to the state’s economic health, WHEDA relies on its website to promote growth and strategic support for consumers as well as housing industry partners. A content-heavy site serving complex audiences, WHEDA’s existing navigation and information architecture lacked focus, catering to audience, product, and service-related content.

The Solution.

Built on the Ektron content management system, a clean, organized design was complemented by a revamped information architecture and navigation – each validated through user testing. Now, a focused primary navigation directs homeowners and renters, lending partners, and developers and property managers appropriately. A secondary top navigation keeps essential functions, like search, making a mortgage payment, finding and applying to a lender, and subscribing to WHEDA communications readily available.

Since launch, WHEDA’s team reports a 1,000% increase in site traffic, a 300% improvement in mobile traffic, and a surge in interest for lesser known services through interest forms.

Total control of content.

A rotating featured content area on the homepage caters to WHEDA’s primary audiences, while specific calls to action, an improved directory experience, interest forms, and calendar functionality provide additional opportunities to engage with WHEDA and connect users to representatives, programs, and services. An extensive SEO audit revealed opportunities to make up ground and improve search equity against competing agencies.

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